People Are stressed and Angry; How to Keep Your Cool, Be Peace and Keep Your Customers! Today more than ever before in this lifetime humankind is living in fear; getting angry and frustrated easily. Daily we see stories of road rage, flight attendants attacked, and mass shootings at churches, schools, and businesses. Teenagers, as well as adults, are armed and violent. Businesses are losing customers and employees. Recently a manager said to me “I think about quitting every day; this class changed my attitude and behavior.” Too often we allow others to pull our strings and act negatively ourselves. These behaviors trigger expensive complaints and a hostile environment.
Learn to take responsibility for being a peacemaker and a communication specialist. 75% of people who leave their jobs do so because of another person. 68% of customers stop doing business with any given business due to perceived disinterest/rudeness by staff. Many people have to choose between paying their rent and putting food on the table. With this class, you will become more likable and a peacemaker, not only to others but to yourself.
Conflict is at least four billion dollars a year challenge! More than 20 million cases a year end up before a judge. The results are loss of productivity, emotional unrest, loss of relationships, happiness, and peace of mind. You will learn usable techniques and how to calm people during trying times.
Improve your communication/people skills and keep the peace. Being peaceful and not escalating tension is also a matter of your own safety. You will realize that it is often better to be kind and empathetic than to be right!
Areas Covered in the Session:-
Learning Objectives:-
Why Should You Attend?
Who Will Benefit?
EVERYONE!!! All office and customer service staff
Any Organization, Institution or Group User can register
Registration Form support@webinaraxis.comDownload the
Order FormAccess Information for Live Session will be emailed to you 12 hours prior the live date.
Access Information for On-Demand, and Transcript will be emailed to you 24 hours post of the live session.
Also, You can access the training information from your dashboard at WebianarAxis.
Anne Sadovsky is a member of the National Speakers Association and has earned the prestigious designation of Certified Speaking Professional. Based in Dallas Texas, she began her professional speaking career in 1981 and is the former VP of Marketing and Education for Lincoln Property Company.
She is a popular guest on radio and television talk shows, is a contributing editor and featured writer for a variety of publications, and is often quoted in newspaper and magazine articles pertaining to the development of people skills. Anne is a co-author of the book “Mission Possible” with Brian Tracy and Stephen Covey.
Her success story has been featured in Money Magazine, Ladies Home Journal, Texas Business, and many trade publications. Mirabella Magazine named her one of the 1,000 women of the ’90s. Sales and Marketing Magic Brainstorming Conference honored Anne with a Legends Award in late 2005. As a consultant, Anne has made and saved her clients millions of dollars and has developed many effective employee teams. She has flown over one and a half million miles on American Airlines, sharing her knowledge and wit.
