Bio

Reta Underwood has 34 years of professional work experience in long-term care, including facility-level roles and two decades of consulting and training services throughout the country. She is nationally certified through the American Association of Nurse Assessment Coordination as a Resident Assessment Coordinator (RAC-CT); Certified Nurse Manager and has successfully completed Medicare University and Nurse Manager courses.

Experience

1981 – 1996 Long-Term Care Facility Employment Reta held department management positions for long-term care facilities in four states and received corporate and trade association awards for her programs and achievements.

1996 – Current Consultants for Long Term Care, Inc. (CLTC) As CLTC co-owner and president, Reta has facilitated and directly provided an extensive array of services for hundreds of hospitals, long-term care, and senior housing clients in 48 states to date, as well as for state and national associations. These services have included but weren’t limited to, the list below. Please contact CLTC for more details.

• Post-acute business development, credentialing, and Joint Commission certification;
• SNF/SWB Software development, implementation, and continuous improvement;
• System audits and development;
• Policies & procedures manuals;
• Pre- and post-survey regulatory compliance audit and correction;
• MDS and related documentation, including ongoing telephone and online technical support;
• Medicaid and Medicare reimbursement optimization, including audit and recovery;
• Corporate management interviews, both current and post-employment;
• Education through customized in-service training programs, discipline-specific courses, interdisciplinary seminars, and corporate-level training sessions;
• Customer satisfaction surveys; and,
• The Market study reports and analyses.

Publications

Reta has numerous articles published in long-term care industry trade publications, and she has been used as an expert resource professional for multimedia including interviews, blogs, podcasts, and social media platforms. CLTC has copyrighted several clinical documentation forms, such as for nutritional assessment, patient change of condition, and activities assessment.

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